Spezialist Incident-/Problemmanagement (m/w/d)
Core
Coordinate and optimize incident and problem management processes to prevent disruptions and ensure availability of critical IT systems and services.
Role type
Incident and Problem Management Specialist
Builds
IT services and business continuity for a health insurance organization
Domain
IT Service Management / Healthcare
Required skills
Incident and Problem Management, IT Service Management (ITIL), Microsoft 365 administration, Identity Management, PowerShell, Risk Analysis, Process Optimization, Stakeholder Coordination, Service Level Management
Preferred skills
ITIL Certification, Microsoft Entra ID, Exit Strategy Planning, Complex Technical Environments
Technologies
Microsoft 365, Microsoft Teams, Exchange Online, SharePoint Online, Microsoft Entra ID, PowerShell
Responsibilities
Coordinate interdisciplinary troubleshooting across technical and organizational areas, analyze recurring incident scenarios to develop preventive measures, monitor service levels and initiate escalations, administer Office and collaboration solutions, consult on technically focused projects.
Seniority
Mid-Senior, hands-on IC