Kfm. Mitarbeiter im technischen Innendienst - Fachbereich IT-Disposition (w/m/d)
Core
IT dispatcher managing service requests, scheduling technicians, and handling billing for dental practice customers.
Role type
IT service operations specialist
Builds
IT support services and maintenance for dental practices
Domain
Healthcare technology / Dental industry
Deliverable
client delivery
Required skills
IT service request triage, technician scheduling, ticket tracking, offer and invoice creation
Preferred skills
IT experience, dental market knowledge
Technologies
MS-Office (Outlook, Word, Excel)
Responsibilities
Answer IT service requests from dental practices via phone and ticket system, assess urgency, schedule on-site technicians and remote maintenance sessions, track open tickets and follow up on delays, create offers, cost estimates, and service invoices
Seniority
Entry to Mid-level, hands-on IC