Fachinformatiker*in (d/w/m) IT-Support
Core
IT support specialist responsible for first and second-level incident management, device and user administration, and software asset management for a student services organization.
Role type
IT Support Specialist (First/Second-Level)
Builds
IT systems, networks, and applications for students and staff
Domain
Education / IT Infrastructure
Required skills
Active Directory administration, network setup and administration, system and software installation, hardware and software troubleshooting, software license management, incident documentation
Preferred skills
IT Service Management certification, Software Asset Management certification
Technologies
Active Directory, network infrastructure, ticketing systems
Responsibilities
Manage IT system incidents at first and second level, administer end-user devices and network components, manage software licenses and compliance, generate reports on incidents and system status, onboard new employees to IT tools
Seniority
Mid-level, hands-on IC