Mitarbeiter User Help Desk / IT Service Desk (m/w/d)
Core
1st and 2nd-level IT support for users, handling incidents, service requests, and troubleshooting hardware/software issues in Microsoft environments.
Role type
IT Service Desk Technician
Builds
Stable IT operations for end-users
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Incident management, Active Directory administration, Microsoft 365 support, Windows OS troubleshooting, Network basics (TCP/IP, DNS, DHCP, VPN, WLAN), Ticketing systems, Endpoint management, Patch management
Preferred skills
ITIL processes, Remote support tools, Project migration support
Technologies
Microsoft 365, Windows, Active Directory, TCP/IP, DNS, DHCP, VPN, WLAN
Responsibilities
Triage and resolve incidents and service requests, Administer user accounts and permissions in Active Directory, Troubleshoot hardware and software issues, Configure and maintain client devices and peripherals, Perform software installations and patch management, Document technical knowledge and procedures
Seniority
Junior to Mid-level, hands-on IC