Mitarbeiter Kundenservice & Auftragsabwicklung (m/w/d)
Core
Customer service and order processing for existing business and corporate clients in the telecommunications and mobile communications sector.
Role type
Customer service & order processing specialist
Builds
Reliable processing of ongoing customer orders and service cases for existing clients
Domain
Telecommunications / Mobile communications
Deliverable
client delivery
Required skills
Computer proficiency, structured work, fast learning ability, customer contact skills, German language (spoken and written), independence
Preferred skills
Experience in mobile communications or telecommunications industry
Responsibilities
Processing and following up existing customer orders, handling customer inquiries and service cases, telephone and written contact with existing customers, communicating with network operators and business partners, processing contract and order transactions, maintaining and updating customer and contract data, resolving open issues and following up until completion, general organizational and administrative tasks in customer service
