Customer Service (m/w/d)
Core
First point of contact for customers ensuring smooth order processing from order to delivery in the medical technology industry.
Role type
Customer Service Representative
Builds
Order confirmations, quotes, and delivery schedules for medical technology clients
Domain
Medical technology
Deliverable
client delivery
Required skills
Order management, customer communication, ERP system usage, offer creation, logistics coordination
Responsibilities
Handling customer inquiries and complaints via phone and email, processing orders in the ERP system, monitoring delivery deadlines, resolving supply shortages, maintaining customer and order data
Seniority
Entry-level to Mid-level