Sachbearbeiter Krankenkassenservice / Quereinsteiger (m/w/d)
On-site
Core
Inbound customer service representative for health insurance, handling incoming calls from insured individuals and answering questions about insurance coverage and services.
Role type
Customer service representative (health insurance)
Builds
Customer support interactions for insured individuals
Domain
Health insurance / Customer service
Deliverable
client delivery
Required skills
Inbound call handling, insurance product knowledge, customer consultation, documentation, PC skills
Preferred skills
Customer service background, administrative background, call center experience, career switcher
Responsibilities
Answer incoming calls from insured individuals, consult on insurance benefits and plans, resolve customer inquiries independently, document call details in systems