Customer Care Manager (w/m/d) – Abteilung Orders
Core
Managing billing, invoicing, and order processing for insulin pump systems and medical devices, serving patients, doctors, and insurance companies.
Role type
Customer Care Manager (Billing & Orders)
Builds
Invoicing and billing processes for medical devices
Domain
Medical technology / Diabetes care
Deliverable
dashboards & analysis
Required skills
Billing and invoicing, SAP ERP, SAP CRM, Insurance billing regulations, Patient communication, Order processing
Preferred skills
Medical billing experience, SAP R/3
Responsibilities
Create and process invoices for insulin pumps and accessories in SAP ERP/CRM, Verify and monitor insurance cost estimates, Resolve billing discrepancies, Act as contact for patients, doctors, and insurance companies regarding orders and approvals, Coordinate patient onboarding processes, Collaborate with internal and external sales teams