Spezialist für Technischen Support (m/w/d) in Vollzeit
Hybrid
Core
Diagnose and resolve technical issues for OrgaCard's healthcare software used by clinics and care facilities.
Role type
Technical Support Specialist (L1/L2)
Builds
OrgaCard's software solutions for hospital and care facility operations
Domain
Healthcare IT / Medical Software
Deliverable
client delivery
Required skills
Windows systems, Microsoft SQL Server, log analysis, debugging, interface management (Webservices, HL7), SQL queries
Preferred skills
System integration training, analytical thinking, process improvement
Responsibilities
Analyze technical faults and identify root causes, support customers and internal teams with technical questions, document solutions in the ticketing system, manage escalations and interfaces for complex cases, improve support and incident processes
Seniority
Mid-level, hands-on IC