IT-Administrator (m/w/d) Helpdesk
Core
Providing IT support and troubleshooting for administrative staff and schools via hotline, remote, and on-site assistance.
Role type
IT Helpdesk Administrator
Builds
IT support services for municipal administration and schools
Domain
Public sector / Municipal IT
Deliverable
physical/clinical work
Required skills
Microsoft OS knowledge, hardware troubleshooting, software troubleshooting, remote support, on-site support
Preferred skills
Customer service orientation, teamwork, flexibility for off-hours and weekends
Technologies
Microsoft Operating Systems
Responsibilities
Answering hotline calls, resolving hardware and software issues, processing repairs and warranty claims, supporting users remotely and on-site
Seniority
Entry-level to Mid-level, hands-on IC