Mitarbeiter/in Vertriebsinnendienst
Core
First point of contact for B2B customers, ensuring smooth order processing, issue resolution, and customer experience for plant-based protein products.
Role type
B2B sales operations specialist
Builds
Order fulfillment and customer service for B2B clients
Domain
Food industry / Plant-based proteins
Deliverable
client delivery
Required skills
B2B customer service, order management, CRM software, Microsoft Office, technical product knowledge, communication, problem-solving, multitasking
Responsibilities
Handling customer inquiries and complaints via phone and email, processing orders and tracking shipments, collaborating with sales and supply chain teams, maintaining customer records in CRM, reporting on customer service activities, representing the company at trade shows and events