Kaufmännische/r Angestellte/r im After-Sales (m/w/d*)
Core
Administrative and commercial processing of after-sales service requests, spare parts, and orders for CNC machine tools.
Role type
Administrative Sales & Service Coordinator
Builds
Service orders, spare parts shipments, and commercial documentation for CNC machine tool customers
Domain
Industrial machinery (CNC) / After-Sales Service
Required skills
ERP/CRM systems, MS Office, order processing, procurement coordination, shipping organization, customer communication, documentation
Preferred skills
Technical understanding of machine tools, after-sales/service experience, sales internal service experience
Responsibilities
Process service and spare parts inquiries, handle commercial order processing from quote to invoice, coordinate procurement and delivery schedules, organize and prepare shipments, support customers via phone and email, maintain order and service records in ERP/CRM systems
Seniority
Entry-level to Mid-level