Mitarbeiter Kundenservice (m/w/d)
Core
First point of contact for customers via chat, phone, and email; handles inquiries about payments, orders, cancellations, returns, and complaints at the Infoport and workshop.
Role type
Customer service representative (retail)
Builds
Customer support and sales assistance for a bicycle and e-bike retailer
Domain
Retail / Bicycles
Deliverable
client delivery
Required skills
Customer contact, telephone communication, order processing, payment handling, return processing, complaint handling, basic IT skills
Preferred skills
Retail or sales training, structured work style, affinity for bicycles and e-bikes
Responsibilities
Answering customer inquiries via chat, phone, and email; processing payments, orders, cancellations, and returns; handling complaints related to sales and workshop services; providing sales consultation and technical answers
Seniority
Entry-level