Customer Success Account Manager (m/w/d)
Core
Provide professional support to clients in the financial services sector via phone, chat, and email, assisting with daily banking transactions and product inquiries.
Role type
Customer Success Account Manager (Client Banking Specialist)
Builds
Customer experience and trust for banking clients
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Fluent German, Good English, Customer service experience, Problem-solving, Active listening, Written communication, Multitasking, Data privacy compliance
Responsibilities
Handle customer inquiries via phone, chat, and email regarding bank products and services; Support daily banking transactions (accounts, cards, payments, online banking); Provide accurate and compliant information according to banking regulations; Ensure high-quality customer experience and build trusting relationships; Achieve service and productivity targets; Document customer contacts and maintain accurate customer data; Adhere strictly to data protection and confidentiality policies.
Seniority
Individual Contributor