IT-Berater
Core
Providing IT support and troubleshooting for municipal software products used by public administrations.
Role type
IT Support Specialist (Customer Care)
Builds
Software solutions for German municipalities
Domain
Public Administration / Municipal Services
Required skills
Windows OS, MS Office, IT troubleshooting, user training, documentation
Preferred skills
Experience in municipal administration (Trade Office/Resident Registration), VOIS platform knowledge, customer service experience
Responsibilities
Service-oriented IT support and independent troubleshooting via remote or on-site, analyzing and resolving user issues, participating in IT projects and system implementations, organizing and conducting user training, creating and maintaining documentation