Kundenberater (m/w/d)
Core
Technical sales and customer support role for an ERP software company, serving mid-sized businesses.
Role type
Senior IC technical sales and customer support specialist
Builds
ERP software solutions and technical support services
Domain
Enterprise software (ERP) and IT consulting
Deliverable
client delivery
Required skills
Technical understanding, ERP solution design, ticket system coordination, project coordination, process improvement, cross-functional collaboration
Preferred skills
IT sales experience, ERP environment experience, process building
Technologies
ERP systems, ticketing systems
Responsibilities
Advise customers on IT and ERP solutions, coordinate customer requirements and projects, support small projects, plan staff shifts, organize internal and external communication
Seniority
Mid-level, hands-on IC