Teamleitung IT-Helpdesk (m/w/d)
Core
Leading and supporting an IT Helpdesk team of ~10 employees, ensuring high service quality and managing complex IT incidents.
Role type
IT Helpdesk Team Lead (Management)
Builds
IT support services, hardware/software lifecycle management, and IT project rollouts for internal users.
Domain
IT Operations / Service Management
Required skills
IT Service Management, team leadership, incident management, project planning, hardware lifecycle management, vendor management, process optimization
Preferred skills
IT project experience, process improvement
Responsibilities
Lead and support the Helpdesk team, coordinate daily operations, manage support and escalation processes, handle complex IT incidents, plan and implement IT projects and rollouts, manage IT hardware and software lifecycle, oversee external service providers, develop IT standards and documentation.