IT-Support Engineer (m/w/d) – ERP-Fokus
Core
Provide technical and process-based support for UNITRADE ERP software to customers, resolving issues via tickets, phone, and email.
Role type
IT Support Engineer (ERP)
Builds
UNITRADE ERP system (trading platform, workflow, web shop, mobile computing)
Domain
Enterprise Resource Planning (ERP), Software Support
Deliverable
client delivery
Required skills
ERP system knowledge, SQL/database basics, analytical thinking, technical troubleshooting, process analysis
Preferred skills
IT degree or vocational training, experience with modern AI tools for documentation and analysis
Technologies
UNITRADE, SQL, AI tools
Responsibilities
Analyze and resolve support tickets (phone, email, ticketing system), troubleshoot technical and process errors, configure and test ERP modules with development and customers, support customers on ERP functionalities, create and maintain support documentation
Seniority
Mid-level, hands-on IC