Werkstattkoordinator / Serviceberater/ Werkstattleiter (m/w/d) – LKW & Nutzfahrzeuge
Core
Coordinating daily workshop operations for heavy trucks and commercial vehicles, serving as the interface between customers, mechanics, and management.
Role type
Workshop coordinator / Service advisor
Builds
Maintenance and repair services for trucks, trailers, and chassis
Domain
Automotive / Heavy-duty vehicle repair
Required skills
Workshop coordination, customer intake, repair progress tracking, parts ordering and inventory management, order documentation, billing information transfer
Preferred skills
Experience in commercial vehicle workshops, technical understanding of automotive systems
Technologies
Workshop software
Responsibilities
Coordinate daily workshop workflows and assign tasks to mechanics, accept customer vehicles and create workshop orders, track repair progress and ensure adherence to agreed schedules, inform customers about status and additional work, hand over completed vehicles and explain performed work, identify parts and order them, verify parts deliveries and assign to orders, process returns and complaints, document orders and transfer billing information