Senior Service Desk Mitarbeiter*in
Security clearance required
Core
Senior Service Desk specialist responsible for digitalizing Berlin's administration, optimizing service processes, and handling complex IT incidents and tickets.
Role type
Senior Service Desk Specialist (IT Support)
Builds
IT support services and digitalization initiatives for Berlin's public administration
Domain
Public Administration / IT Service Management
Required skills
IT Support, Ticketing Systems, IT Administration, Customer Communication, Office Software
Preferred skills
Data Protection, IT Security, Agile Methodologies, Team Collaboration
Technologies
Trouble-Ticket Systems, Standard Office Programs