Mitarbeiter Vertriebsinnendienst/Auftragsbearbeitung
Core
Order processing and customer service for a trading company, managing orders from booking to invoicing in ERP systems.
Role type
Sales Operations / Order Processing Specialist
Builds
Order confirmations, quotes, and invoices for national and international clients
Domain
Wholesale trading / B2B sales
Deliverable
product features
Required skills
Order management, ERP system usage, quote creation, customer communication, complaint handling, MS Office proficiency
Preferred skills
Experience with CRM systems, English language skills
Responsibilities
Process and verify customer orders in ERP systems, create and follow up on quotes, handle customer inquiries regarding delivery times and pricing, manage complaints and find customer-oriented solutions
Seniority
Entry-level to Mid-level