Service mit Verantwortung - Teamleiter Service Innendienst (m/w/d)
Core
Leading the internal service team (dispatch and technical support) to ensure structured processes, high service quality, and reliable customer communication, with additional Customer Success Management tasks.
Role type
Service Team Lead (Dispatch & Customer Success)
Builds
Internal service operations and customer support workflows
Domain
Service & Customer Success
Required skills
Team leadership, workforce planning, process optimization, customer relationship management, escalation handling, cross-functional collaboration
Preferred skills
Technical understanding, structured work style, customer orientation
Responsibilities
Lead and develop a team of ~8 employees, plan and coordinate staff deployment, optimize service processes, act as central contact for key customers, handle escalations, coordinate with internal departments
Seniority
Manager, hands-on leadership