Mitarbeiter:in Kundenservice Energie (m/w/d) 01.11./16.11./01.12.
Core
Handling customer inquiries via phone and writing for energy supply topics such as billing, meter readings, and contract changes.
Role type
Customer service representative (energy sector)
Builds
Customer support for energy supply services
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, problem-solving, customer consultation, case management
Preferred skills
SAP, SAP IS-U, CRM systems, energy industry experience, commercial training
Responsibilities
Answering customer calls and emails, processing billing and meter-related requests, consulting on tariffs and contracts, escalating complex issues to specialized departments
Seniority
Entry-level to Junior
