Customer Care Representative (m,f) German: Payment Services (remote after training period)
Core
Handle inbound customer requests via phone and email, support clients with account-related enquiries, and resolve operational issues for payment services.
Role type
Customer Care Representative
Builds
Customer support interactions for payment service clients
Domain
Financial Services / Payment Services
Deliverable
client delivery
Required skills
German (C1/C2), English (C1), verbal and written communication, problem-solving, analytical abilities, organizational skills, attention to detail, CRM experience
Preferred skills
Previous customer service experience, experience with multiple internal systems and tools
Responsibilities
Handle inbound customer requests via phone and email, Support clients with account-related enquiries, transactions, balances and service usage, Investigate and resolve operational and customer-related issues, Maintain accurate customer and case documentation in internal systems, Collaborate with internal departments to support effective resolution of complex cases, Ensure professional and customer-focused communication throughout each interaction
