Service Account Manager (m/w/d) in Leipzig
Core
Service Account Manager responsible for planning and realizing IT measures, coordinating complex projects like data center modernization and new security solutions, and ensuring smooth project execution for clients.
Role type
Senior Service Account Manager
Builds
IT services, security solutions, and project deliverables for enterprise clients
Domain
IT Services / Managed Services / Infrastructure
Deliverable
client delivery
Required skills
IT Service Management (ITIL, ISO/IEC 20000), Project Management (PRINCE2, GPM, Scrum), Solution Selling, Contract Management (EVB-IT, public procurement), Business Acumen, Technical Understanding of IT Infrastructure and Security
Preferred skills
Process Optimization, Trend Research, Innovation in Service Offerings
Technologies
ITIL, ISO/IEC 20000, PRINCE2, GPM, Scrum, EVB-IT
Responsibilities
Consult and support new and existing clients on IT services; Create and process offers and manage contract negotiations; Optimize service processes and manage service reviews; Support incident, problem, and change management per ITIL; Act as direct client interface for operational topics and reporting; Analyze and optimize IT-Service-Management processes; Research technological trends and develop new service offerings; Lead IT projects from conception to execution; Manage project economics and claims.
Seniority
Senior, hands-on IC