Project Manager, Incident Response
Core
External, client-facing Project Manager leading incident response projects, managing containment and recovery strategies, and ensuring secure enhancements to client technical environments.
Role type
Senior IC Project Manager (Incident Response)
Builds
Incident response project deliverables, containment and recovery strategies, and secure infrastructure enhancements for enterprise clients.
Domain
IT Services / Cybersecurity / Incident Response
Deliverable
client delivery
Required skills
Project management (waterfall), client communication, resource allocation, budget management, scope control, post-mortem analysis, conflict management, systems configuration knowledge, virtualization management, disaster recovery planning.
Preferred skills
PMP certification, four-year degree in relevant field, experience with Microsoft technologies (Windows Server, Exchange, SQL Server, Azure), virtualization platforms (VMware, Hyper-V), backup solutions, diagnostic tools usage.
Technologies
ServiceNow, Microsoft 365, Azure, VMware, Hyper-V, Active Directory, SCCM, Intune, Citrix, ILO, iDrac.
Responsibilities
Coordinate external technical projects from inception to completion; lead client calls and establish trust; manage project resources, budget, and timeline; monitor progress and report to stakeholders; conduct post-mortems; participate in on-call rotation for incoming IR projects; resolve billing disputes and customer service issues.
Seniority
Senior, hands-on IC
