Mitarbeiter (m/w/d) Technischer Service / Service Management
Core
Building and optimizing the technical service structure, including process design, ticket system implementation, and service coordination for industrial energy supply systems.
Role type
Service Management / Service Process Engineer
Builds
Technical service processes and ticketing infrastructure for energy supply solutions
Domain
Industrial energy supply / Electrical engineering
Required skills
Service process design, ticket system implementation, service order management, stakeholder coordination, ERP system usage, MS Office
Preferred skills
Experience in technical service or after-sales, knowledge of electrical/energy/building technology, experience rolling out ticket systems
Technologies
ERP systems, MS Office, Ticketing systems
Responsibilities
Accepting, prioritizing, and processing service and maintenance orders from intake to billing; Acting as the central interface between customers, service technicians, and internal departments; Analyzing and restructuring existing service workflows; Implementing and optimizing a ticket system; Continuously improving service quality and processes