Mitarbeiter (m/w/d) für Shop/Handel und Businesshändlerbetreuung
Core
Customer service representative handling inquiries for business partners and retail shops regarding mobile phone contracts, billing, and tariffs.
Role type
Customer service representative
Builds
Mobile communication services for business and retail customers
Domain
Telecommunications
Deliverable
client delivery
Required skills
Customer consultation, billing and contract management, complaint handling, cross-departmental coordination, PC proficiency
Preferred skills
Quereinsteiger friendly, structured work, high service orientation
Responsibilities
Process written and phone inquiries from business partners and shops, act as contact person for billing and tariff questions, handle billing and network complaints, create credits and verify transfer requests, coordinate with other departments to resolve customer issues
Seniority
Entry-level, open to career changers
