Mitarbeiter (m/w/d) im Bereich Juristische Reklamation
Hybrid
Core
Handling legal complaints and inquiries from customers and lawyers via phone, email, and mail.
Role type
Customer service specialist (legal complaints)
Builds
Customer complaint resolution processes
Domain
Legal services / Customer support
Deliverable
client delivery
Required skills
Written communication, phone communication, email communication, legal document processing, system documentation, customer relationship management
Preferred skills
Empathy, structured work, independent work, PC proficiency
Responsibilities
Process written customer complaints via phone, email, or mail; Act as contact person for legal inquiries from lawyers; Record and document complaint processes in the system; Ensure high customer satisfaction