Call Center Agent (m/w/d) Telekommunikation Geschäftskunden
Core
Handling special hotline requests for existing business customers, processing tickets, and conducting outbound advisory calls for a telecommunications provider.
Role type
Customer service agent (business customers)
Builds
Customer support services for telecommunications clients
Domain
Telecommunications / Customer Experience
Deliverable
client delivery
Required skills
German (C2, native), customer orientation, empathy, service orientation
Preferred skills
Prior experience in telecommunications
Responsibilities
Handling special hotline requests for existing business customers, processing tickets, conducting outbound advisory calls, contacting bounced mail recipients
Seniority
Entry-level / Open to career changers
