IT-Support (m/w/d)
Core
First point of contact for IT support, ensuring colleagues receive fast and reliable help via phone and ticketing system.
Role type
IT Support Specialist (System Integration)
Builds
IT workstations (hardware, software, network) and maintains support processes
Domain
IT Infrastructure / Helpdesk
Required skills
Windows 10/11, MacOS, Active Directory, MS Office, D365, Intune, Azure, LFS, Ping, ticketing systems (ServiceNow)
Preferred skills
Field Service experience, 2nd/3rd Level support knowledge
Responsibilities
Answer phone calls, document and resolve support tickets, set up and maintain workstations, create system documentation, monitor KPIs
Seniority
Mid-level, hands-on IC