Teamleitung Privatkundenbetreuung (m/w/d)
Core
Leading and operationally steering a private customer service team to handle inquiries across all channels and ensure regulatory compliance.
Role type
Team Lead, Private Customer Management
Builds
Customer service operations and team performance for private banking clients
Domain
Banking / Private Customer Service
Deliverable
client delivery
Required skills
Team leadership, regulatory compliance knowledge, private banking operations, multi-channel team management, performance reporting
Preferred skills
Experience at a direct or cooperative bank, knowledge of online banking
Technologies
None stated
Responsibilities
Provide operational steering for the customer service team, ensure adherence to regulatory requirements through efficient processes, implement company goals at the team level, coordinate task distribution and identify optimization opportunities, create team staffing plans and conduct personnel interviews
Seniority
Mid-level, hands-on IC