Mitarbeiter:in im Customer Service (m/w/d)
Hybrid
Core
Handling customer inquiries, orders, and complaints via phone, email, and chat for a health product company.
Role type
Customer Service Representative
Builds
Customer support and order management for health self-tests and supplements
Domain
Health & Wellness
Deliverable
client delivery
Required skills
Customer service, order management, complaint handling, MS Office, inventory management systems
Preferred skills
Flexibility, reliability, initiative, self-reliance
Technologies
MS Office, inventory management systems
Responsibilities
Answering customer inquiries via phone, email, and chat; Processing orders, changes, and cancellations; Tracking and resolving open customer issues; Handling complaints and returns; Assisting with monthly reporting; Documenting processes; Resolving special cases
Seniority
Individual Contributor