IT-Support-Engineer (m/w/d)
Core
First point of contact for customers regarding technical problems and inquiries; analyzes, resolves, and documents challenges related to the company's products and Client Management Platform modules.
Role type
IT Support Engineer
Builds
Client Management Platform modules
Domain
IT Infrastructure / Enterprise Software Support
Deliverable
client delivery
Required skills
Windows Server and Client OS, Active Directory, Network Protocols (TCP/IP, LAN, DHCP, DNS), Technical Documentation, Problem Analysis
Preferred skills
Continuous learning, Team collaboration, Service orientation
Technologies
Windows Server, Active Directory, TCP/IP, LAN, DHCP, DNS
Responsibilities
Act as first point of contact for customer technical issues; Analyze and resolve product-related challenges; Create and maintain technical documentation and knowledge bases; Advise and support users on Client Management Platform modules
Seniority
Mid-level, hands-on IC