IT-Supportmitarbeiter und -Servicetechniker (m/w/d)
Core
Second-level IT support ensuring stable operation of IT infrastructure and providing competent support to users for hardware and software issues.
Role type
Second-level IT support technician
Builds
Stable IT infrastructure and user support services
Domain
IT Support / Enterprise IT
Deliverable
client delivery
Required skills
Windows client OS administration, Apple client OS basics, hardware troubleshooting, software installation and configuration, network and WLAN knowledge, ticket system management, technical documentation
Preferred skills
MDM (e.g., Intune), IT security (e.g., Endpoint Protection)
Responsibilities
Second-level support for hardware and software problems, user and application support (analysis, troubleshooting, documentation), maintenance and administration of Windows and Apple client systems, installation and support of landline and mobile phones, collaboration with first and third-level support and external providers, maintenance of ticket systems and technical documentation
Seniority
Mid-level, hands-on IC