Sachbearbeiter für unsere Reparaturannahme (m/w/x)
Core
Administrative coordination of repair intake, warranty claims, and customer service cases for an electrical market group.
Role type
Administrative operations specialist (repair & warranty)
Builds
Reliable, structured repair and warranty service processes for retail customers
Domain
Retail / Electrical appliances / Customer service
Deliverable
dashboards & analysis
Required skills
Customer service, warranty claim processing, repair order coordination, administrative support, process monitoring, documentation, prioritization
Preferred skills
Retail or customer service background, technical understanding of products
Responsibilities
Handle customer inquiries regarding warranties, complaints, and repair orders; Coordinate daily repair intake workflows; Monitor open cases and service timelines; Support field sales staff; Ensure organized and documented repair intake processes