Support Team (m/w/d)
Core
Customer support and product improvement for cloud-based SaaS solutions in energy, logistics, and chemical industries.
Role type
mid-level IC support engineer (SaaS)
Builds
self-operated cloud SaaS products
Domain
IT services, energy, logistics, chemical industry
Deliverable
dashboards & analysis
Required skills
database management (Oracle), structured testing, error analysis, documentation, MS Office, Jira, Confluence
Preferred skills
none stated
Technologies
Oracle, Jira, Confluence, MS Office
Responsibilities
customer support and issue resolution, product improvement based on customer needs, error analysis and pattern recognition, creating reports and insights, ensuring product quality through testing
Seniority
mid-level, hands-on IC
