IT Systemadministrator (m/w/d)
Core
Providing 2nd & 3rd level support for IT infrastructure and applications, analyzing and resolving IT issues, and supporting infrastructure projects for clients.
Role type
IT System Administrator (2nd/3rd Level Support)
Builds
IT infrastructure and application support services for clients
Domain
IT Services / Enterprise Infrastructure
Required skills
Microsoft 365, Microsoft Azure, Server administration, Virtualization, ITSM tools, Network basics, Telecommunications basics
Preferred skills
Microsoft environment expertise, Project coordination
Technologies
Microsoft 365, Microsoft Azure, Virtualization environments
Responsibilities
Provide 2nd & 3rd level support for IT infrastructure and applications; Analyze, handle, and resolve IT incidents and customer requests; Consult users and provide training on hardware and software technologies; Coordinate with external service providers and suppliers; Perform IT infrastructure upgrades and migrations; Plan, configure, and maintain servers including virtualization environments; Document system configurations, processes, and procedures; Support project teams in commissioning IT systems for customers; Ensure high customer satisfaction by adhering to service standards.
Seniority
Mid-level, hands-on IC