Customer Care Agent (m/w/d)
Core
Handle customer calls, active outreach, and inquiries (orders, complaints) primarily in Second Level Support with some Third Level tasks, while managing customer accounts and supporting digital transformation projects.
Role type
Customer Care Agent (Second/Third Level Support)
Builds
Customer service interactions and account management for the Witt Group
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Verbal communication, written communication, digital media proficiency, MS Office, problem-solving, service orientation
Preferred skills
Prior customer service experience, adaptability
Technologies
MS Office, Social Media channels
