Teamleiter Customer Service (m/w/d)
Core
Leading a customer service team to provide empathetic, solution-oriented support for an e-commerce plant retailer via phone, email, and chat.
Role type
Senior Customer Service Team Lead
Builds
Customer support operations and service quality for an e-commerce plant business
Domain
E-commerce / Horticulture
Required skills
Team leadership, process optimization, omnichannel support management, KPI analysis, problem-solving, communication
Preferred skills
E-commerce platform experience, ticketing systems, 3CX, Asana, Google Workspace, plant knowledge
Technologies
3CX, Asana, Google Workspace
Responsibilities
Lead and develop a customer service team, optimize service processes across phone/email/chat, set standards for customer consultation, collaborate with logistics and IT, monitor service KPIs
Seniority
Senior, hands-on IC