IT Service Desk Agent / 1st Level Support (m/w/d) – Teilzeit
Core
Provide 1st-level IT support to business customers by analyzing and resolving technical issues with workstations, software, and peripherals.
Role type
1st Level IT Support Agent
Builds
IT support services for business customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows workstations, Microsoft 365, ticket management, user account administration, peripheral troubleshooting, technical documentation
Preferred skills
basic network knowledge, problem-solving, customer service
Technologies
Windows, Microsoft 365
Responsibilities
Accept and process 1st-level IT requests and incident reports, analyze and resolve client software and user problems, qualify and prioritize incoming tickets, escalate complex issues to 2nd level, document incidents and solutions in the ticketing system, support workstation setup and device management
Seniority
Junior to Mid-level, hands-on IC