Quereinsteiger (m/w/d) Bank - Service
Core
Customer service representative for bank clients handling inquiries via phone, email, and chat regarding online banking, stock, and deposit management.
Role type
Customer service agent (banking)
Builds
Customer support interactions for a banking service provider
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
German (fluent), customer service, online banking knowledge, stock/deposit management, transaction handling, CRM documentation
Preferred skills
Interest in finance, adaptability to new tools, shift work flexibility
Technologies
AI tools, CRM systems, online banking platforms
Responsibilities
Answer customer inquiries via phone, email, or chat; Assist with product questions and recommendations; Guide customers through deposit account operations; Handle card blocks and account transaction information; Schedule in-branch appointments; Document interactions in the customer database