Kundenservicemitarbeiter (m/w/d)
Core
First point of contact for customers (private, municipalities, commercial & industrial) handling orders, contract management, and escalations via phone and email.
Role type
Customer service representative (order intake)
Builds
Order intake and contract management for a B2B/B2C service provider
Domain
Utilities / Energy sector
Deliverable
client delivery
Required skills
Empathy, communication, negotiation, problem-solving, calm under pressure, order management, contract administration
Preferred skills
Experience in sales-oriented services, Google Workspace proficiency, SAP knowledge
Responsibilities
Answering customer inquiries via phone and email, processing orders, managing contracts, coordinating with internal sales operations, de-escalating complaints
Seniority
Entry-level to Junior