System Engineer (w/m/d) - Support
Core
Ensure reliable and smooth operation of ADAC Air Rescue IT systems, serving internal staff and on-site crews to support life-saving missions.
Role type
System Engineer (Support)
Builds
IT systems, support documentation, technical concepts
Domain
Aviation / Emergency Medical Services / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT administration, system integration, Azure platform, monitoring tools, incident management, problem management, change management, user account management, access control, IT asset management, compliance standards, IT security standards
Preferred skills
2nd-level and 3rd-level troubleshooting, technical documentation, structured communication
Technologies
Azure, ITSM systems, monitoring tools
Responsibilities
Process and resolve 1st and 2nd-level support tickets for hardware, software, networks, and user rights; monitor IT systems and perform regular maintenance; manage the full lifecycle of IT hardware assets; configure user accounts and enforce access control policies; ensure compliance with IT security and quality standards.
Seniority
Mid-level, hands-on IC