Spezialist:in Produktsupport für Finanzmangementsoftware (2nd Level)
Core
2nd Level support specialist for public administration ERP software, analyzing complex technical and functional issues to ensure reliable customer operations.
Role type
2nd Level Application Support Specialist
Builds
MACH meinERP software solutions for public sector clients
Domain
Public Administration / ERP Software
Deliverable
client delivery
Required skills
2nd Level support experience, ERP environment knowledge, process-oriented thinking, business acumen, software affinity, structured problem analysis, service orientation
Preferred skills
Experience in public administration, logistics domain knowledge, C2 German proficiency
Technologies
ERP systems, MACH meinERP
Responsibilities
Analyze complex functional questions and errors, coordinate solution finding with development and consulting teams, evaluate feature requests, create performance descriptions
Seniority
Entry-level / Trainee