Business Analyst CRM (m/w/d) Schwerpunkt BSI Customer Suite
Core
Translating sales requirements into user stories and specifications to ensure end-to-end CRM process design and solution evaluation.
Role type
Business Analyst (Sales/CRM)
Builds
CRM system solutions and process designs for sales teams
Domain
Insurance/Financial Services, CRM
Required skills
Requirements engineering, process design, user story creation, UAT planning, solution evaluation, release coordination, stakeholder management
Preferred skills
Experience with BSI, Salesforce, MS Dynamics, low-code platforms, insurance/financial sales processes
Technologies
BSI, Salesforce, MS Dynamics, low-code platforms
Responsibilities
Capture and prioritize sales requirements, translate requirements into user stories and acceptance criteria, evaluate solutions for sales value and process consistency, ensure end-to-end CRM process design, coordinate technical implementation with IT, plan and conduct functional tests including UAT, coordinate releases and error prioritization, collaborate with key users for practical usability
Seniority
Mid-Senior, hands-on IC
