IT-Administrator (m/w/d) Microsoft 365 und Telefonie
Core
Ensuring internal IT systems function smoothly to support employee communication and business operations.
Role type
Senior IT Administrator (Microsoft 365 & Telephony)
Builds
Contact center solutions, Microsoft Teams telephony, and Microsoft 365 services
Domain
IT Services / Telephony / Microsoft 365
Required skills
Microsoft 365 administration, Telephony administration, NiCE CXone administration, Microsoft Teams Direct Routing, Incident management, Change management, System monitoring and optimization
Preferred skills
Microsoft certifications, ITIL process experience
Technologies
Microsoft 365, Microsoft Teams, NiCE CXone, SharePoint, Exchange, SBC
Responsibilities
Administer Contact-Center solution (NiCE CXone) including routing, IVR, and reporting; Administer Microsoft Teams telephony (Direct Routing, SBC, voicemail); Administer Microsoft 365 services (SharePoint, Teams, Exchange); Perform system setup, configuration, maintenance, and optimization; Conduct fault analysis and incident resolution; Participate in internal projects
Seniority
Senior, hands-on IC