First Level IT Support
On-site
Core
First-line IT support for outpatient medical practices, handling technical inquiries, remote assistance, and documentation updates.
Role type
First Level IT Support Specialist
Builds
Technical support services for partner medical practices
Domain
Healthcare IT / Medical Practice Management
Deliverable
client delivery
Required skills
PC troubleshooting, Office applications, Web navigation, Remote desktop tools, Ticketing systems, Basic network concepts (TCP/IP, DNS, DHCP)
Preferred skills
macOS, Addigy, tomedo, ClickUp, IT/Network Security certifications (CompTIA Security+, Network+)
Responsibilities
Respond to customer technical inquiries, Provide remote technical support, Update internal documentation and self-help articles, Lead on-site remote-hand support staff