Sachbearbeiter (m/w/d) persönliche Kundenbetreuung
Core
Handling personal customer inquiries, complaints, and sales advice (cross-selling/up-selling) for an energy company.
Role type
Customer service representative (personal contact)
Builds
Customer service interactions and sales support for MVV Group energy customers
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Customer inquiry handling, complaint management, sales advice, cross-selling, upselling, documentation, Microsoft Office, SAP
Preferred skills
Energy industry knowledge, previous personal customer service experience
Responsibilities
Answering and processing personal customer inquiries and complaints, providing comprehensive sales-oriented customer advice, documenting processed transactions, supporting telephone and written customer service as needed