Mitarbeiter (m/w/d) im Kundendienst Schadensteuerung
Core
Central contact for customer inquiries regarding damage reports in property, auto, and liability insurance sectors.
Role type
Customer service specialist (claims coordination)
Builds
Efficient processing of incoming damage reports and coordination with specialist departments and service providers.
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Communication, organization, data entry, coordination, customer service
Responsibilities
Handle new damage reports via phone and written communication, record damage details in the system, perform initial processing and assign claims to specialist departments, coordinate with partners and service providers, gather and consolidate information for follow-up processing.